Gaya APA

M, S, R., Widodo, M, P. (1996). Management Action Guides = Mmebangun Loyalitas Pelanggan . Jakarta: PT. Gramedia Pustaka Utama.

Gaya MLA

M, Sri, Reni., Widodo, M., Prihminto. "Management Action Guides = Mmebangun Loyalitas Pelanggan". Jakarta: PT. Gramedia Pustaka Utama, 1996. Text.