Gaya APA

Tjiptono, F., Prabantini, D. (). Service Management : Mewujudkan Layanan Prima Edisi 3 (Ed. III). : .

Gaya MLA

Tjiptono, Fandy., Prabantini, Dwi. "Service Management : Mewujudkan Layanan Prima Edisi 3". Ed. III : , . Text.