Gaya APA
Tjiptono, F., Chandra, G.
(2005).
Service, Quality & Satisfaction
(
Ed. I)
.
Yogyakarta:
Andi.
Gaya MLA
Tjiptono, Fandy., Chandra, Gregorius.
"Service, Quality & Satisfaction".
Ed. I
Yogyakarta:
Andi,
2005.
Text.